About the Role

The Spa at The Mark Hotel has partnered with Augustinus Bader to bring together The Mark's signature hospitality with Augustinus Bader's expertise in luxury wellness. Joining this team means being part of a fresh chapter at one of New York's most iconic hotels, helping shape a new standard for the luxury spa experience.

We're looking for a Part-Time Receptionist to be the friendly face guests see first and last during their visit. This role blends warm, professional guest service with smooth day-to-day management of the front desk.

What You'll Do

Front Desk & Guest Service

Greet every guest with warmth as soon as they arrive
Handle bookings — new appointments, rescheduling, and cancellations
Respond to calls, emails, and guest questions in a timely, professional manner
Process payments and keep transaction records accurate
Stay up to date on spa treatments, services, products, policies, and current promotions
Work closely with therapists and management for seamless daily operations
Keep client records organized and current
Help with daily opening and closing routines
Keep the reception space tidy, inviting, and well-organized
Support retail sales of spa products when needed
Address guest concerns with professionalism, escalating when necessary
Take on general administrative tasks as needed

Guest Experience

Personalize each guest interaction to make it memorable
Read guest needs proactively and respond with attentive service
Communicate clearly, whether face-to-face, on the phone, or in writing
Help build client loyalty through consistently positive experiences
Handle client information with discretion and professionalism

Team Collaboration

Coordinate closely with therapists, the Assistant Spa Manager, and Spa Manager
Keep scheduling and appointment details accurate at all times
Maintain an efficient, well-run front desk
Follow spa protocols and service standards consistently
Flag schedule changes or operational hiccups right away
Pitch in during busy stretches and help maintain a positive team atmosphere

What We're Looking For

Prior experience in reception, hospitality, luxury retail, wellness, or another guest-facing role is a plus
Strong communication and customer service skills
A polished, warm, and professional presence
Detail-oriented with solid organizational skills
Able to juggle multiple tasks in a fast-paced setting
Comfortable picking up new scheduling/POS systems
Punctual and dependable
Open to a flexible part-time schedule, including evenings and weekends

Success in This Role Looks Like

Guests feel genuinely welcomed from the moment they arrive
Appointments and front-desk tasks run smoothly and accurately
Guests get informed, timely, and thoughtful service
Therapists and the reception team feel supported
The spa consistently feels polished and well-maintained

Apply for this job

Part-Time Receptionist, New York, NY